Customer Testimonials

March 31, 2014
mcbrill

Phillip was an outstanding salesman and really made my experience and my grandfathers experience easy and enjoyable. I would highly recommend him to other potential buyers.

Read full review on DealerRater

March 25, 2014
aicherbr
Smyrna, GA

I had a very pleasant experience with Phillip Franco. He made the process of buying a new car very pain free, and as smooth as possible. My wife and I were only able to come to the dealership at seven at night to finish the transaction that Phillip and I started through e-mail, and he stayed until 10:45 p.m. to finish the sale with me. I love my new 2014 GLI, and Phillip explained everything about the car to my wife and I. It was a great experience.

Kurt Mechling was very pleasant and knowledgable in the financial portion of the operation. He made this area of the sale very manageable, and smooth. He was very great to work with.

Read full review on DealerRater

March 13, 2014
ycalcutt

My sales person Mr. FRANCO Was awesome...and diligent......most polite and considerate sales person that ive ever worked with. Ill definitely buy another VW.

Read full review on DealerRater

March 10, 2014
amcnul01
Stone Mountain, GA

The experience that I had at this dealer was world class. I was in the market of purchasing a car due to having a new baby and needing a more roomier car to fit my family in. At that time my family and I had a 1998 Toyota Corolla. Needless to say, with two teenagers and a new baby with a car seat the back seat was very tight. I started my search at Nissan in Union City because a co worker of mine recommended it and had a horrible experience. My sales rep was awful and made me feel like he just wanted to sale me a car- any car-and did not take into consideration what my family needed and what my budget was. I have always loved Jettas and rented them numerous times for family trips home to Chicago. Due to my budget I never thought that I would actually be able to purchase one. So after the awful experience at Nissan Union City, my significant other suggested we atleast go and look at the Jetta. I went in with my hopes low and with the intentions of just looking. Phillip greeted us at the door and proceeded to give me the best experience that I have had at a delaership thus far. He took us over to the Jettas and gave us a test drive and told me so much information about the Jetta that I felt his passion for the car. He made me fall more in love with this vehicle than I was before I came in. He then took us in to talk numbers and I remember thinking oh God here we go again. Phillip made me feel like he wanted what was best for me and my family and not like he just wanted to make a sale. He asked what our budget was and proceeded to work his magic. I walked out of Volkswagon with a brand new Jetta that evening. I would recommend that if you go to visit this dealership ask for Phillip and let him work his magic for you. My experience was so great that when I received a letter in the mail thanking us for our business, I sent a message to let them know about my wonderful experience with Phillip. I walk away from this experience singing my praises of Stone Mountain Volkswagon and my experience with Phillip.

Read full review on DealerRater

March 03, 2014
ktheddon
Atlanta, GA

Claudio was very passionate about the vehicles he was selling. He was very easy to talk to, informative, non-pressuring. I would definitely recommend him as well as Stone Mtn Volkswagon.

Read full review on DealerRater

February 25, 2014
sbranam
Ringgold, GA

Linda very helpful in locating dealership and finalizing the final purchase price. Wes was excellent in handling purchase process and reviewing the autos functions with my wife. Overall a very good experience.

Read full review on DealerRater

February 24, 2014
sheliadavis74
Stone Mountain, GA

We went into the dealership with a car that was not repairable and could not pass emissions. We had tried to repair the car and it was not successful. My credit was not the best as we where in the mist of clearing up some bad credit we had due to medical issues. The plan was to hold on for 2 more years to get cleared up credit reports and pay off some bills. Unfortunately this was not to be. Joseph Park and Volkswagen dealership went above and beyond to help us to get into a new car. The worked out a deal with a payment that we could live with. Joseph treated us with respect and kindness. He listen to our situation and went above and beyond to help us get a deal.

When other dealers would not work with us due to slow credit Volkswagen of Stone Mountain worked with our down payment and setting up a deal we could manage. I would recommend this dealership and Joseph Park highly. Please stop by and ask for Joseph when you go. Bless you all.

Read full review on DealerRater

February 24, 2014
Brncarr
Monroe, GA

contacted this dealership via email first, Phillip called me up and I explained what I wanted. Phillip located the car I wanted, set up the appointment and I came down. The car was exact to the specifications I gave him, thus I drove it home that night. Phillip took the time to answer questions after the sale, paired my phone to the car for me and made sure I knew how to work everything. The next day Phillip called to check on the status of my car and how I was enjoying it. If I had a business that needed a sales person, I would be recruiting Phillip. Thank you Phillip.

Awesome job by Phillip, and great experience.
Brian

Read full review on DealerRater

February 24, 2014
Brncarr
Monroe, GA

I contacted this dealership via email first, Phillip called me up and I explained what I wanted. Phillip located the car I wanted, set up the appointment and I came down. The car was exact to the specifications I gave him, thus I drove it home that night. Phillip took the time to answer questions after the sale, paired my phone to the car for me and made sure I knew how to work everything. The next day Phillip called to check on the status of my car and how I was enjoying it. If I had a business that needed a sales person, I would be recruiting Phillip. Thank you Phillip.

Awesome job by Phillip, and great experience.
Brian

Read full review on DealerRater

February 23, 2014
capnkd
Seffner, FL

Stone Mountain VW was very considerate, fair and a pleasure to deal with. Our sales professinal, Phil Franco was straight forward, no BS kind of guy. He new the inventory and details about the individual cars well. I am very pleased with our treatment at this dealership. And, since we actually live in another state and will not be using Stone Mountain for any follow-on service or accessory purchases, it is really awesome that Phil and Stone Mountain have continued to be attentive and concerned about our satisfaction with the car we purchased.

Read full review on DealerRater

February 17, 2014
JasonLutes
Tucker, GA

The best car buying experience I have ever had. Phillip Franco worked to get me the right car at a great price.The staff at Stone Mountain VW was professional and helped us through the process. Salesman / Managers / Service....it was the "total package" We were so pleased with Phillip and Stone Mountain VW ... we purchased 2 cars!! I have already refereed many of my friends and family to speak to Phillip Franco about a car.

Read full review on DealerRater

February 17, 2014
chuckcreech
Atlanta, GA

Phillip was very easy to work with and I appreciated his approach to car sales. He has a very likable personality and was not aggressive or pushy towards making a sale. Very respectful and enthusiastic.

Aside from that, Phillip was the most studied car sales person I have ever met. (...and I have worked with many sales people over the years.) He knew the product EXTREMELY well and was able to discuss in-depth detail about the features and technical details of the Jetta TDI.

It was truly a pleasure to do business with Stone Mountain VW and Phillip Franco.

Read full review on DealerRater

February 07, 2014
JFMJ
Stone Mountain, GA

When I started asking questions ended up with two reps, I guess it was the "good rep bad rep" thing. Too bad because with the "omni prI purchased a new Jetta and Wes Allen was the sales consultant who helped me out. He was friendly and very patient and not pushy, while I test drove the different models.

We discussed how I was going to use the car, was it the primary car, for running around, short trips or as a commuter. With a little more discussion some advice I got the Jetta and have been enjoying the ride ever since.

It's fun to drive, tight and quick, well built with comfortable seats. It may not be as big as our other car but feels as heavy, having that "solid European car" feel. Now I understand that phrase.

I got one all most all the "bells and whistles" and having checked the web and all before I went to the showroom, feel I got the car for a good price.

Over all I'm happy with the experience. Every one I met was fairly laid back, friendlyand not in your face or following you around. We know you're watching but at least here I didn't feel "stocked". I had just come from an other dealer ,different manufacturer, were I was followed then when I started asking questions I ended up with two reps, I guess it was the "good rep bad rep" thing. Too bad because with the "omni present internet" people already have a good idea of what they want and only need a little gentle guidance, not a full court press, to make the purchase.

And yes I think I would recommend this dealer ship to others.

Read full review on DealerRater

February 04, 2014
MandyandAl
Lilburn, GA

First class all the way, from introduction to delivery of vehicle!!! The whole team went above and beyond for us, we recieved nothing but awesomeness the whole way through!!!! Thank you so much STN. MTN. VW!!!!

If you look up favorite things to do, the constant one thing you won't find is Car Buying. There is a reason for that... Well several reasons. If you've ever bought a car I'm sure you've been sitting at the desk while they haggle and tell you why the car they are offering is amazing and at a "BOTTOM DOLLAR PRICE" or my favorite "WHOLESALE PRICE" or even better the "AT COST" price. Sorry but if they sold all the vehicles "wholesale or at cost" they wouldn't stay in business. We all know this so the haggling and wheeling and dealing is exhausting and putting up with the sleazy salesman in Marietta that called me "darlin" the whole time just makes you want to scream! Okay off my soap box about that...

BUT If you want a wonderful (seriously I am truly using that word) buying experience PLEASE do yourself a favor and go to Stone Mountain VW!! The team there is amazing! From the moment we walked in to the moment the car was delivered, the whole experience was awesome.

Greg our salesman, Robert the owner, Brad and Nick the sales mgrs and Rick our financial guru, they were all kind, courteous, helpful and went above and beyond helping us obtain our awesome new car!!

I can't say enough good about the whole experience and the team at Stone Mountain VW EARNED every kind word we can and will say!!! Thanks so much to you all, The Richardson's!

Read full review on DealerRater

February 01, 2014
Turner1234
Grayson, GA

Phillip Franco is a first class salesmen who made my experience buying my 2013 Passat TDI awesome. I would buy the TDI one hundred times over from Phillip he made it very easy and pleasurable.

Read full review on DealerRater

January 25, 2014
acuttino

My experience was beyond great Jean and his team worked very diligently with me and my family in putting me in a safe reliable vehicle I could afford. The customer service experience could not have been any better; Jean was very patient with me which is why I returned to VW.

Read full review on DealerRater

January 24, 2014
Jairus01

Was impressed with the sales consultants knowledge of the car we purchased. Finally met someone that knew Germany cars better than me. Great service after the sale and would be a repeat customer for next purchase.

Read full review on DealerRater

January 24, 2014
Eveconey2
Atlanta, GA

I was in need of reliable transportation. I remembered in1990 when I bought my first new car (the VW Fox) from Dwight Harrisson VW. Mr. Harrisson, John Harris (the sales person) and the entire staff treated me like family. Later, after having a water problem with the Fox, I was upgraded (no problem) to a Jetta. While my car was being serviced, I got a call saying that my dad had just died, they gave me a car to go to south GA and told me to take my time. There are many experiences that I could share. You can't beat the kind of customer service these people give. I did go to another dealer because it was closer to my house, all I am going to say is-it was not the same. So I drove to Snellville!

I have had several VW's; a1967 bug, 90 Fox, 91 Jetta 13 yrs before my brother wrecked it and the 1999 New Beetle that my granddaughter got. Now I am back again 2014 Jetta. I like VWs because you don't have to pet them, just service and drive them.

Read full review on DealerRater

January 24, 2014
Shondajay
Bessemer, AL

I was a returning customer from the Dwight Harrison Volkswagen days. I traded my 2010 Volkswagen CC in for 2013 Volkswagen CC. The overall experience was good. . There was a discrepancy in my interest rate, but the financial manager handled that for me. Of, I would not have minded paying less. Wes sent me informative videos on how to use my car. No complaints.

Read full review on DealerRater

January 23, 2014
jpl
Galena, MD

This was a great experience from my first call to into the dealership to check on a TDI Passet I saw on line, to working with Phillip at the dealership to learn more about the car and then make a purchase. I have been back for some scheduled service work and everything went smooth. Sam in service was extremely helpful. This is a place i would highly recommend both to purchase a car and to bring it back for service.

Read full review on DealerRater

January 23, 2014
subhas79
Atlanta, GA

I bought my first car VW Passat from StoneMountain VW last year September. It was my first car, so obviously I was picky and careful. But, at StoneMountain VW, I had a wonderful experience buying the car. The dealer Mr. Joseph Park was quite welcoming and gave his full effort to give me the best deal he could. He even facilitated brining in the particular car I wanted. Although, it took couple of days for the car to arrive, but it was worth waiting! And I got the 2014 model! I am driving the car for last 4 months now and am very happy. I surely recommend StoneMountain, especially Mr. Joseph Park, who is going to work for you to get you what you want.

Read full review on DealerRater

January 23, 2014
lagraing
Lawrenceville, GA

I worked with Claudio and Rick on the purchase of a 2013 VW Beetle Convertible. The experience from start to finish was stellar! I was very impressed with their knowledge of the cars, but also their patience with me in answering all of my questions satisfactorily. Very good job, I will definitely refer others to Stone Mountain VW and use them again in the future.

Read full review on DealerRater

January 23, 2014
ashleighpatterson
Lithonia, GA

I went into the VW dealership with my heart set on the CC, but with the negative equity with my trade, I quickly realized that wasn't going to be possible. Joseph Park was very friendly and knowledgeable and introduced me to the 2014 Passat! I told him, "you can show it to me, but i'm not buying it!" lol He told me more about the car that I could even understand at times! :) and introduced me to the pros of leasing a vehicle. Needless to say, I was there until well after the business closed and Joseph Park was there with me until the last minute! He made sure I understood every feature of the vehicle and the terms of my lease! I have been telling everyone to go to this dealership and I will be getting another VW in the future!

Read full review on DealerRater

January 22, 2014
nflutes

Excellent customer service from both the sales staff and finance department. I have since had a visit with the service department who were efficient and very thorough. I would definitely recommend this dealership to others.

Read full review on DealerRater

January 21, 2014
cmichelle1
Woodstock, GA

I had the best experience at Stone Mountain Volkswagen. I worked with Phillip Franco, and he was the best car dealership employee I have ever worked with. He was very knowledgeable and gave me all the information I needed to know about my car without leaving any details out. I was able to walk in without any clue about what i was looking for and walked out shortly after with a brand new Jetta.

Read full review on DealerRater

January 21, 2014
GolfRltd
Northport, NY

Wes made my purchase easy. I flew in from NY and Wes picked me up at the airport and made the whole process very easy.

Read full review on DealerRater